South 고등학교 2학년 Workplace Communication

1. Workplace communication

Purpose, context and media at work · Workplace communication culture · Communicating for career exploration · Finding information with media · Organising information for tasks · Solving communication problems · Joining decisions · Collaborating through media · Rights and information security · Lifelong learning at work

• Workplace Communication Skills – Good workplace communication fits four things: the purpose (inform, ask or persuade), the audience (manager, teammate, customer), the channel (chat, email, meeting or call) and the work culture (office, factory, shop, remote team). Choose all four before you speak or write, and your message will be clear, polite and useful.
• Career Planning: From Knowing Yourself to Your First Job – Career planning has five steps. 1) Know yourself: interests, skills and values. 2) Explore career families and find out the work, study needed, pay and demand. 3) Plan a pathway with SMART goals and a plan B. 4) Search for jobs with a CV, cover letter, digital portfolio and interview practice. 5) Make the move from school to work and keep learning, because careers change over a lifetime.
• Research Skills: From a Question to a Finished Project – Research is a careful way of finding an answer. You ask a clear, focused question, plan how to answer it, find information and check that each source can be trusted, collect and analyse your own data, draw a conclusion that the evidence supports, and share it while crediting every source you used.
• Collaboration and Teamwork – Collaboration means people working together towards one shared goal, sharing ideas, work and credit. Good teams agree a clear goal, split work into roles that fit people's strengths, and communicate through shared channels. The number of communication links grows fast (n(n−1)/2), so teams of about 4–7 often work best. Teams pass through stages: forming, storming, norming, performing and adjourning. Disagreement is normal and is solved by listening, ground rules and focusing on the problem. Collaborative critique (praise, question, suggest) improves work, and the same skills apply in design projects, art, writing and online work.
• Digital Footprints and Netiquette – A digital footprint is the trail of data we leave online. Active footprints are shared on purpose (posts, comments, forms); passive footprints are collected without us noticing (cookies, browsing history, location, IP address). Footprints are hard to erase and can be seen by others later. We live in a digital society where learning, banking, shopping and government services are online; a responsible user of it is a digital citizen (netizen). Net etiquette means being ethical (respect copyright, share reliable information), respectful (privacy, diversity, no bullying) and responsible (avoid oversharing, don't feed trolls). Communication etiquette asks us to be precise, polite and credible; social media etiquette asks us to choose passwords and privacy settings wisely, think before uploading, and verify before sharing.