South 고등학교 2학년 Workplace English

1. English for work

Key information on career topics · Understanding workplace talk · Explaining work procedures · Asking and answering about work · Conveying workplace facts · Language for work situations · Cultural diversity at work · Rights and security at work

• Communication Skills: How to Share Meaning Clearly and Kindly – Communication is sharing meaning between people. A sender encodes an idea into a message, sends it through a channel, and a receiver decodes it and gives feedback. Barriers such as noise, hard words, strong emotions and cultural differences can block or bend the message. We send meaning with words (verbal), with face, eyes, gestures, posture and tone (non-verbal), and with pictures (visual). Active listening — attention, patience, questions and paraphrasing — proves the message arrived. Good communicators adapt to context: formal or informal, spoken or written, and use polite requests, kind refusals, sincere apologies and assertive (not aggressive or passive) language.
• Intercultural Competence – Intercultural competence is the ability to understand, respect and communicate well with people whose culture is different from yours. Culture is like an iceberg: food, clothes and festivals are visible, but values, ideas about time and rules of politeness are hidden. Misunderstandings come from the hidden part. Good intercultural skills are: knowing about other cultures, keeping an open and curious attitude, and practising skills like careful listening, asking questions and holding back quick judgement. Learning a foreign language is one of the best bridges.
• Digital Footprints and Netiquette – A digital footprint is the trail of data we leave online. Active footprints are shared on purpose (posts, comments, forms); passive footprints are collected without us noticing (cookies, browsing history, location, IP address). Footprints are hard to erase and can be seen by others later. We live in a digital society where learning, banking, shopping and government services are online; a responsible user of it is a digital citizen (netizen). Net etiquette means being ethical (respect copyright, share reliable information), respectful (privacy, diversity, no bullying) and responsible (avoid oversharing, don't feed trolls). Communication etiquette asks us to be precise, polite and credible; social media etiquette asks us to choose passwords and privacy settings wisely, think before uploading, and verify before sharing.